Returns
SUNGLASSES AND NON-PRESCRIPTION RETURNS
UK Returns
UK returns are free.
To complete a UK return visit www.hotfutures.co.uk/a/returns enter your email address and order number and follow the steps to receive your free returns label. Print the label and affix it to your package and drop off your return at any Collect+ location.
Please print your order confirmation and include this in the return so that we can process your refund as quickly as possible.
International Returns
To return items from outside the UK, please repackage your items and email info@hotfutures.co.uk for confirmation of the return address. Post your return to us and include your order confirmation in the return to ensure that we can process your return as quickly as possible. You will be responsible for the cost of return shipping and we recommend returning your items on a tracked service.
PRESCRIPTION RETURNS
If you would like to return your prescription order frames where you've ordered glasses fitted with your prescription please get in contact with us by emailing optics@hotfutures.co.uk within 30 days of receiving your order.
We currently can't always offer full refunds for frames that have been made specifically to your prescription unless there is a fault or problem with your frames.
However, if you're unhappy with your frames we will be able to explore exchange, lens changes or order alteration options with you.
SUNGLASSES AND NON-PRESCRIPTION HOME TRY ON
UK Home Try On
If you're ordering sunglasses or non-prescription frames to the UK you can try your eyewear selection at home.
Choose a buy now pay later option at checkout to delay paying for your purchase until the expiry of the relevant buy now pay later payment free period.
You can try your eyewear at home for free provided you return your unwanted pair(s) within the stated period. You must ensure that all frames are returned in their original, unworn condition.
International Home Try On
For international orders, buy now pay later options are available at checkout to delay paying for your purchase until the expiry of the relevant buy now pay later payment free period. You may return your sunglasses within the stated period for any reason. You must ensure that all frames are returned in their original, unworn condition. Return shipping costs are your responsibility.
REFUNDS
Your items must be returned in accordance with our Refunds Terms and Conditions set out below.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and your refund has been processed.
We will notify you if there is any reason why we are unable to accept the returned item.
We will process your refund as soon as your return has been inspected and authorised as complying with our Refunds Terms and Conditions. Please allow 5-7 working days for your bank or chosen payment method to return the funds to you.
If you have not received your refund after 5 working days of us receiving your return, please contact us.
REFUNDS TERMS AND CONDITIONS
Any item not in its original condition, is damaged or missing parts for reasons not due to our error cannot be refunded.
Any item that is returned more than 30 days after delivery cannot be refunded.
You may return your purchase for any reason within 30 days of receiving your items. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return that is not due to a fault or error with your order, your item must be in an unused condition and in the same condition that you received it. It must also be in the original packaging and no tags should have been removed from the product(s).
Gift cards cannot be returned for a cash exchange.
LATE OR MISSING REFUNDS
If you don't think you've received your refund yet, first check your bank account again.
If the refund has not shown in your account, contact your credit/debit card provider. It may take several days before your refund is processed by your card/payment provider.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@hotfutures.co.uk.
EXCHANGES
If you would like to exchange your purchase for the same or another item, please send us an email at info@hotfutures.co.uk so that we can arrange the exchange for you. Once the exchange has been confirmed, send your item to: Hot Futures, Unit 3 Colour House, Bentley Rd. N1 4FG.
Please print your order confirmation and include this in the return so that we can process your exchange as quickly as possible.
UK exchanges are free but International customers will be required to pay for shipping.
GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.